Handcrafters of Custom Kydex® Holsters
ALPHA CONCEALMENT SYSTEMS
Within the United States
We offer flat-rate shipping on all of our products that are shipped within the United States. The fee for flat-rate shipping is $9 per order.
We also provide our customers with a tracking number (via email) for their order as soon as the shipment is sent out. All orders are shipped via USPS Priority Mail, with an estimated delivery time of 1-3 business days, depending on location.
Shipping to Canada
We also offer flat-rate shipping for orders going to Canada. The fee is $26 per order.
Canadian customers are also provided with a tracking number (via email) for their order as soon as the shipment is sent out. All Canadian orders are shipped via USPS Priority International Mail, with an estimated delivery time of 6-10 business days, depending on location and customs.
Shipping to International Locations
Other than shipments heading to Canada, we currently only offer shipping to international locations with an APO/FPO/DPO address.
Please note that we cannot be held responsible for delays, lost or stolen shipments, or any other issues that are due to the postal service.
Please note that the customer is responsible for providing an accurate shipping address that the United States Postal Service recognizes and delivers to. Alpha Concealment Systems is not responsible for packages that are delayed, unclaimed, undeliverable, stolen or “lost in the mail.” Once the package departs our facility, it becomes the responsibility of the United States Postal Service.
If you believe that you may have entered the wrong shipping address upon checkout, please contact our Customer Service Team IMMEDIATELY by phone or email.
When placing your order online, if the address you give is in Pennsylvania, West Virginia or Ohio, the system will automatically give you the option to pick up your order at our Product Showroom. Select that option and the shipping fee will be waived. As soon as your order is ready for pick up, the status of your order will change to "Awaiting Pick Up" and you'll receive an email notification from our automated system. A team member will also call or email you to inform you. Our Product Showroom is open by appointment only; once your order is ready, a team member will assist you in setting up an appointment to pick up your completed order.
If you want to pick up an online order that you already placed and paid shipping for, please contact our Customer Service Team immediately via phone or email.
Clearance items are in-stock, and therefore are processed and shipped out within 1-2 business days (weekends & holidays excluded). Clearance items are subject to the flat-rate shipping fees listed above.
Please note that if you place an order for both a custom product AND a Clearance product, they will ship together, at some point during the estimated day lead time. If you would like to receive the Clearance item sooner, please place two separate orders to ensure two separate shipments.
Extra hardware is in stock, and therefore is processed and shipped out within 1-2 business days (weekends and holidays excluded). Extra hardware orders are subject to the flat-rate shipping fees listed above.
Please note that if you place a custom order online, and also add extra hardware to the order, they will ship together at some point during the estimated lead time. If you would like to receive the hardware sooner, please place two separate orders to ensure two shipments.
Thank you for choosing Alpha Concealment Systems!
Each of our custom products is uniquely customized to fit the desires of individual customers, and therefore, cannot be returned under any circumstances. This includes, but is not limited to:
Additionally, we are unable to honor any returns related to ordering mistakes on the part of the customer (i.e. accidentally ordering a holster for a full-size model handgun when you own the compact version; ordering a light-bearing holster when you don't have a light attached to your gun). Please be very careful when selecting the handgun model, and or light/laser attachments, during checkout. If you are unsure if your handgun will fit a model listed, please contact us. We're happy to help!
We are confident in the quality, durability and performance of every product we manufacture, and as such, we do not issue refunds.
We do not allow for cancellations of custom orders at any time, regardless of the reason for requesting a cancellation. This includes, but is not limited to:
However, we will do our best to work with you and make changes to your order to reflect your needs/wants, as long as your order has not already entered production. If your order has already entered production, no changes can be made.
Please note that if you change your order to a less expensive item, we will not issue a refund for the difference. Please be very certain of the holster that you need/want when checking out so that you do not encounter this situation.
If you choose to change your order to a more expensive holster, or Kydex® pattern, you will be asked to cover those additional costs. If the additional payment is not received within 5 days of contacting us, we will contact you to let you know your order will ship as you originally ordered it.
We cannot guarantee your order will be shipped within our quoted lead time if changes are made, but we will do our best to get your order out as soon as possible.
To inquire about making changes to an existing order, email our Customer Service Team.
Because specialty orders are completely customized to the customer's exact firearm, we do not accept returns on these items. Customers who have a specialty item made will meet with a specialty manufacturer and will pick out the exact specifications they are looking for, prior to the holster being made.
Once work has begun on a specialty order, it cannot be cancelled, regardless of how far along in the production process it is. Our specialty handcrafters set aside time specifically to work on these orders, and they work directly with the customer, and the customer's payment is in part how these workers receive compensation for their time and effort.
However, a specialty order can be cancelled prior to your scheduled appointment. We require at least 24 hours notice to cancel, so that we can notify customers who are on an appointment waiting list that a slot has opened up. If you cancel an appointment with less than 24 hours notice, or you simply don't come in for your scheduled appointment, it's considered a no-show. After two no-shows, we'll unfortunately be unable to schedule any future appointments for you.
If you cancel an appointment on more than two separate occasions, we'll require full payment for your order prior to scheduling any future appointments.
All Clearance items are final sale, regardless of where they are purchased.
Because Clearance items are processed almost immediately, we unfortunately are unable to accommodate requests for cancellations.
Sorry, we cannot accept returns of orders for extra hardware, regardless of whether the hardware is purchased online or in store.
If the hardware on your holster, magazine carrier or knife sheath has broken, been damaged, or is lost, you are entitled to a free replacement under our lifetime guarantee. Please contact us immediately if this is the case. There is no shipping charge for replacement hardware.
If you choose to purchase the hardware instead of requesting a replacement, or did not realize we had a replacement policy, the hardware you purchased is still subject to the same return policy.
Because orders for extra hardware are processed almost immediately, we unfortunately cannot accommodate requests for order cancellations.
We are Alpha, and we’re proudly handcrafted by people,
not automated machines,
right in Pittsburgh, Pennsylvania.
KYDEX® is a registered trademark of SEKISUI Polymer Innovations, LLC.
At Alpha Concealment Systems, we aren’t afraid to do things differently.
We’re passionate craftsmen (and women!) who are dedicated to the art of handcrafting because we believe it delivers a better product; one that our team members put their everything into, knowing the customer’s life depends on the quality, reliability, safety and functionality of it. We share an exceptional commitment to our craft, leaning on our skills, knowledge and experience to create customized Kydex® solutions uniquely forged to suit the needs of individual customers. Unlike a lot of our competitors, our products are handcrafted from start to finish; we don’t rely on automated technology to do our jobs for us.
We pride ourselves on our character and conduct, bringing honesty and integrity to every interaction we have. We’re driven by more than dollar signs, and motivated by the fact that what we do as a company truly matters, knowing each order that leaves our facilities will make a difference in someone’s life. When seconds matter, you can count on Alpha.
So who are we? We’re leaders, and creators, and thinkers and doers. We’re go-getters, and trail blazers, and hard-working honest folks who won’t quit at the first sign of adversity, because we know that nothing worth having comes easy. We’re the first to arrive and the last to leave, making every moment count in between because tomorrow is never guaranteed.
Copyright © 2019 | Alpha Concealment Systems
Pittsburgh, Pennsylvania, USA | firstname.lastname@example.org | (412) 373-2080
Hours of Operation:
Alpha Concealment Systems operates out of two separate facilities in the Pittsburgh area, only one of which is open to the public - our Product Showroom. Customers are welcome to visit our Product Showroom to shop, browse, pick up an online order and more. Appointments are required in all instances.
Alpha Concealment Systems
Pittsburgh, PA 15235
NEVER send your property to Alpha Concealment Systems without being asked to do so. We cannot be held responsible for improperly labeled, improperly addressed, or unsolicited items sent to us by the customer. Alpha Concealment Systems advises that unsolicited mail should NEVER be sent to any of our listed addresses; we do not accept unsolicited mail.