Handcrafters of Custom Kydex® Holsters




Frequently Asked Questions

I want to stop by your Product Showroom. Where are you located?

We operate out of two separate facilities in the Pittsburgh area, only one of which is open to the public - our Product Showroom. Please click here for the location of our Product Showroom, and all of our contact information. Please note that our Product Showroom is only open to the public on Tuesdays and Thursdays. If you decide to stop by without an appointment on another day, or before/after hours, we'll unfortunately be unable to grant you access to the building. 

What is a custom order?

A custom order is any order you place online and/or in person that is not labeled as Quick Ship or In Stock. When you check out online, you will be required to check a box that indicates you understand that what you're ordering is a custom item. 

What is your current turnaround time for custom orders

placed online?

​All of our custom products are handcrafted and uniquely tailored to meet an individual customer’s needs and desires. And when a custom order enters the production phase, we take our time to ensure that everything is perfect. Due to the high volume of custom online orders that we receive, these orders are subject to a lead time.

A lead time is: the amount of time that passes between the initial order and shipment of the order.

Our current lead time for custom Kydex® orders placed online is 20 to 30 days.

What is your current turnaround time for custom orders placed in person?

If you are local to Pittsburgh, Pennsylvania, there are several opportunities for you to place a custom order in person - for instance, at our Product Showroom, or at a gun show. 

If you've browsed our selection of in-stock holsters, carriers and sheaths in person and can't find the exact handgun model or color you're looking for, you can always place a custom order with us. There is no extra charge to place a custom order. 

The order is subject to the same lead time as our online custom orders (please see above answer).

What is your return/cancellation policy for custom orders?

Please click here to view our return/cancellation policy for custom orders.

What is a specialty order?

A specialty order is an order placed in person for an item that we do not currently make or have in stock. This pertains to handgun models, lights, lasers and knives that are not listed in the dropdown menu on our website. We can only accept specialty orders for firearms in person, but we are able to take specialty orders online for knives. 

If you’re local to Pittsburgh, Pennsylvania, give us a call at (412) 798-2629 to discuss what kind of holster you're looking for, and what model gun you have. If we’re capable of making it, we’ll set up an appointment for you to meet with one of our specialty handcrafters, and we’ll use your firearm for the molding process.  This does not harm the firearm in any way, and it ensures a guaranteed fit for your holster. You must have an appointment in order to have a specialty item made, and appointments are available on Tuesdays and Thursdays from 10 a.m. to 7 p.m. Full payment is required at time of appointment.

What is your current turnaround time for specialty orders placed in person?

On Tuesdays and Thursdays, several of our best workers dedicate their time solely to customers who have appointments for specialty orders. This ensures that the process is expedited, as workers focus on one holster at a time, as opposed to enormous batches of holsters.

Therefore, a specialty order is produced immediately, while the customer waits on site. An appointment can take up to two hours, depending on the type of handgun and holster selected. The owner of the firearm must be present during the entire appointment.​ The owner of the firearm must be present during the entire appointment.

What does an appointment for a specialty order entail?

When you come to our Product Showroom for an appointment, please bring the firearm you wish to have the holster made for. Please arrive on time, so that you do not interfere with the appointments that may be scheduled after you. Please note that if you arrive more than 15 minutes late, we may be unable to fulfill your appointment window.
When checking in, you’ll be asked to fill out some standard paperwork that asks for your name and contact information, your firearm model, etc. You’ll then meet with one of our specialty handcrafters and look at different holster models to determine exactly what you’re looking for. You’ll then be asked to pay for your specialty order prior to the work beginning.
The specialty handcrafter will then take your firearm into the back, while you wait in our customer waiting room. We have plenty of coffee and snacks, and a couch for you to lean back on while you watch TV. You can also browse our Showroom for other items you may be interested in.
In the back, the specialty handcrafter will mock up your gun (don’t worry, it doesn’t do any damage) and proceed to mold the holster you’ve chosen. Once it’s molded, they’ll cut and shape the holster, buff the edges and assemble it. It will then be put through our thorough inspection and testing phase.
Once it’s passed the test, the specialty handcrafter will join you in the waiting room, where you can try your holster on, practice drawing and holstering your weapon, and make sure you’re completely satisfied. Once you leave the appointment, you are agreeing that the holster is to your satisfaction.

Appointments are available on Tuesdays and Thursdays from 10 a.m. to 7 p.m. and can take up to two hours, depending on the type of handgun and holster selected. The owner of the firearm must be present during the entire appointment.

What is your Return/Cancellation Policy for specialty orders?

Please click here to view our return and cancellation policies for specialty items.

How fast does extra hardware ship out?

Please click here to view our shipping policies for extra hardware. 

What is the Return/Cancellation Policy for extra hardware?

Please click here to view our return and cancellation policies for extra hardware.

How fast do Quick Ship items ship out?

Please click here to view our shipping policies for Quick Ship items.

What is the Return/Cancellation Policy for Quick Ship items?

Please click here to view our return and cancellation policies for Quick Ship items.

How fast do Clearance items ship out?

Please click here to view our shipping policy for Clearance items.

What is the Return/Cancellation Policy for Clearance items?

Please click here to view our return and cancellation policies for Clearance items.

How much do you charge for shipping?

Please click here to view our shipping policies. 

Do you ship internationally?

Please click here to view our shipping policies.

Is there a price difference between the Quick Ship items online, and the in-stock items in your Product Showroom?

No. All of our Quick Ship items listed online, and the in-stock items showcased in our Product Showroom are the same price. All of the gun stores that stock our products also sell them at the same retail price as we do. 

I'm not sure which holster I want to order. What do you suggest?

Determining which style of holster suits you best can be tough. That's why we're here to help! Give us a call or shoot us an email; we'd be more than happy to help you pick out the perfect holster. 

If you’re local to Pittsburgh, visit our Product Showroom and you’ll have an opportunity to test out our holsters, knife sheaths and magazine carriers, giving you a chance to interact with our products and determine which item suits you best. You can even purchase your new holster in person that day!

Our Product Showroom is open to the public on Tuesdays and Thursdays from 10 a.m. to 7 p.m., and is located at 1397 Frey Road in Pittsburgh, Pennsylvania.

Due to the high volume of online orders we process, our Product Showroom is closed to the public on Mondays, Wednesdays and Fridays, as well as weekends. If you decide to drop by on those days, we’ll unfortunately be unable to give you access to the building. 

You can also check out this blog post about carrying in the appendix position for the first time.

I recently sold the gun that I had ordered a holster for. Can I cancel my order?

Unfortunately, we do not allow cancellations. You can view our cancellation policy here. However, we will do our best to work with you and make changes to your order, as long as your order has not already entered production. Please note that if you choose to change your order to a more expensive holster, or Kydex® pattern, you will be asked to cover those additional costs. If the additional payment is not received within 5 days of contacting us, we will contact you to let you know your order will ship as you originally ordered it. We cannot guarantee your order will be shipped within our quoted lead time if changes are made. To inquire about making changes to an existing order, email us at info@alphaconceal.com.

What is a "cant" and does my holster need one?

You can find more information in this blog post.

What is a "sweatshield" and does my holster need one?

You can find more information in this blog post.

What is covered under the lifetime warranty?

We pride ourselves on using only the best materials to manufacture our products. That's why the hardware on every holster, magazine carrier and sheath is covered by Alpha Concealment Systems' lifetime guarantee. If at any time the hardware on your product breaks, or you lose something (i.e. a screw, a washer, etc.) let us know and we'll send out the replacement parts at no cost to you. 

To order your free replacement parts, email us at info@alphaconceal.com with your original order number. If you are replacing a broken piece of hardware, please also send us a picture of the holster.

I left my holster/magazine carrier on the dashboard of my vehicle and it melted. Will you replace it?

Unfortunately, extreme heat and cold will definitely compromise the shape and consistency of Kydex®, as the material was not built to withstand extreme temperatures. Vehicles tend to act as ovens during periods of high heat, so we do recommend to always keep your Kydex® gear protected by storing it in the glovebox or center console, which do not heat up nearly as much as other portions of a vehicle's interior. 

That being said, we do not replace holsters, magazine carriers or any other Kydex® products that have been damaged due to personal use. We do however replace lost or broken hardware (please see above answer for further instructions). 

I placed an order and now it says "awaiting fulfillment." What does that mean?

Unfortunately, our system gives us very few options for updating an order's status, and therefore the "awaiting fulfillment" step can mean a number of things:

  • If it's only been a few days since placing your order, the status may mean that your order is currently in a batch awaiting production
  • Otherwise, the status may mean that your order has already begun production

Once you place your order, it will be appointed to a batch, and scheduled for production as soon as possible, based on our current lead time. 

My order status has been marked as "awaiting shipment" for several days now. Why hasn't it shipped yet?

As mentioned above, our system gives us very few options for updating an order's status, and therefore the "awaiting shipment" step includes more than just waiting to ship. 

At this point, the order has already been molded, cut, polished and drilled. Now, it's time to add the hardware to the holster. Once the hardware is added, each order goes through a thorough quality inspection stage, ensuring each order is not only correct, but that it's impeccable. 

Finally, the order is packaged and placed into a bin to await shipment. 

Once the order actually ships, the order's status changes to "shipped" and the customer is alerted by an automated email service. This email includes tracking information for your package. 

How can I check the status of my order?

By contacting Customer Service either by phone or email. Please click here for our contact information and hours.

I can’t find my handgun model in the options listed. What should I do?

Contact us to let us know what you’re looking for. Oftentimes, we do in fact have the mold for handgun models that are not currently listed on the website. If we don’t have the mold for it, and you’re not local to Pittsburgh, we’ll take your contact information and we’ll do our best to let you know if/when we get it in. 

I live near Pittsburgh and want to place an online order, but pick it up in person. Is that possible?

Yes! Please call us prior to placing your online order so that we can waive the shipping charge for you, and determine a good time for you to pick up your completed item.

Oops, I didn’t read that FAQ above before placing my order. Help!

If you’re local to Pittsburgh and want to pick up an online order that you already placed and paid shipping for, please contact us immediately.

​Do you offer any LEO or MIL discounts?

Yes! Click here to learn more about our discount programs.

I placed an order yesterday and now you're having a sale today. Can I have the difference of the discount applied to my previous order?

Unfortunately, no. We cannot apply discounts retroactively. We email the subscribers of our newsletter when a sale is coming up, so it may be wise to ensure you're signed up for those alerts. We also post about sales on social media, so make sure you're following us!

Can I combine my LEO or MIL discount with the sale you're currently having?

Unfortunately, no. Our system only allows for one coupon code to be used at a time.

I placed an order online and you’re having an in-store sale at your Product Showroom. Can I have the discount applied to my online order?

Sorry, no. In-store sales are exactly that. The same applies if we’re having an online sale and you’re purchasing in person. 

We do in fact sometimes have combined in-store and online sales. When this is the case, it will be listed as such in email promotions, on our website, on social media, and in the store. 

I already bought an in-stock item at your Product Showroom, but now you're having an in-store sale. Can I be refunded the difference?

Sorry, no. We cannot apply discounts retroactively. Sale items must be purchased during the sale. 

I have a YouTube channel where I review guns and gear. Would you be willing to send me a free holster for review?

We are very selective about who we partner with in terms of reviews. Of course, all paying customers are more than welcome to post video reviews at their discretion. However, we do not provide complimentary holsters to YouTubers or any other reviewers without serious consideration. If you are interested in being considered, please email media@alphaconceal.com to obtain a review application.

Why doesn't my local gun store stock your holsters?

We're constantly adding new vendors, and would love to get our holsters on the shelves of your local gun store! Please let the owner/manager know that you're interested in purchasing our products, and that we have great wholesale pricing. You can also email us at info@alphaconceal.com with the name and location of the store and we'll contact the store directly.  

Didn't find the

answer you were

looking for?

Give us a call: (412) 798-2629

*Please note our customer service hours are 8 a.m. to 5 p.m. E.S.T.

Send us an email: info@alphaconceal.com

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